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Frequently asked questions
The answers before you book
A question that is not here? Email us at contact@mytravelia.app and an advisor will reply the same day.
Is the price shown really the final price?
Yes. It covers the return flight, hold luggage, accommodation, taxes and airport transfers. The only extras are the activities you choose on site and meals that are not included, both spelled out on the quote.
What happens if we have to cancel?
You have 30 days after booking to cancel for any reason and be refunded in full. After that, each supplier's own terms apply and are given to you before any payment.
Can we travel with a baby or a toddler?
Yes. We systematically check that a travel cot, a bottle warmer and connecting rooms are available, and we book car seats for the transfers if you need them.
How long does it take to get a trip?
As long as it takes to fill in three fields. The trip appears immediately, complete and priced in full: flights, accommodation, transfers, outings and tables. Change whatever you like and book it there and then.
How does payment in 3 instalments work?
One third when you confirm, one third 30 days later, the balance 30 days before departure. No fees and no credit check, by bank card.
Who do we contact if something goes wrong during the trip?
Your advisor, directly, by email, 7 days a week. It is the same person who built your trip, so they know your file.